Product & Refund policy – Sow Fresh

Product & Refund policy


Cancellation Policy.    
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. 

To start a return, you can contact us by emailing your order number to richard@sowfresh.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.



Happy growers

Don’t fancy going outside to grow your own yummy goodies? No problem! I have the perfect solution...microgreens...I love microgreens because they germinate and grow quickly and can sit on your windowsill or kitchen worktop meaning they are easily accessible so you can just chop away at them with your scissors and add them to your dinner 😋 .

@grow_with_joe

Microgreens what’s not to love? Quick and easy to grow and highly nutritious...The whole kit is really easy to use with clear step by step instructions and pre measured coir and seed packs...I would happily purchase to get loved ones growing at home 💚 .

@happy_place_gardener

Stunning microgreen kit from @sowfreshofficial. I am absolutely thrilled with the quality of this kit, the tubs are recycled plastic and dishwasher safe, it isn’t grown in soil but coir which is a byproduct of coconuts, this alone makes for excellent composting material once your microgreens have grown 🌱 ...I adore the wooden box design.

@gin_tash

Micropinks!!!...I am officially in love with microgreens (pinks)...It amazes me that something so small and beautiful can pack such a nutritious punch!

@joandcolovetogrow

I am particularly impressed with this company and its continuing prompt support . They have many more advanced kits for those wanting to go further with Microgreen growing. If you're new to Microgreens, I highly recommend this product and hope they continue to do well.

Mary

I really like the quality of the box and black tubs, how the amount of seeds and coir is measured out makes things very easy and the instructions are very clear. The kit is nice and compact too to fit on windowsills.

Sue

I purchased the Chomper, (Excellent Quality) and continue to have great success with all seeds. Richard was extremely helpful, pointing me in the right direction. I am certainly going to be buying from this company for a long time to come. Thank you for getting me started on micro greens.

Sylvia